Terms & Conditions

1. Introduction

This page describes the terms and conditions of use of the website store.tautau.pt and its navigation implies the acceptance of the services provided therein, being applied exclusively to users, that is, to natural or legal persons who use the services of the website without this can be attributed to their commercial or professional activity and that they access and use the services offered by Thinking Ahead Unipessoal Lda through its website Loja.tautau.pt (hereinafter referred to as “website”).

Any person, natural or legal, who wishes to access the website and (or) hire the services offered by the website or purchase the products offered by Thinking Ahead Unipessoal Lda through this website, can do so, simply by registering and accepting the Applicable Terms and Conditions of Use, Privacy and Cookies Policy, as well as all other rules and principles governing the use of the Website and the hiring of products or services offered by Thinking Ahead Unipessoal Lda.

 These Terms and Conditions of Use are binding and binding, and if the User does not accept them, he cannot use the website's services or purchase any products. The terms of use can be found on the website www.tautau.pt and can be accessed, printed or saved locally, at any time.

 In the registration process, the User must indicate that he/she agrees with these Terms and Conditions of Use, as well as with the Website's Privacy and Cookies Policy. To this end, the User will be asked to read in detail the content of all these clauses, as they contain important information about their rights, about how we obtain and process their personal data and about the rules that regulate and bind the relationship between the Thinking Ahead Unipessoal Lda and its Users.

Thinking Ahead Unipessoal Lda reserves the right to unilaterally change or modify the Terms and Conditions of Use, with the new wording becoming binding as soon as it is published on the website, or from the moment it is made known to the User , whichever comes first.

By accepting these Terms and Conditions of Use, the User declares that he is older and has the legal capacity to contract in accordance with Portuguese civil law. Persons who do not have the legal capacity to contract and minors cannot purchase the services provided through the Website. Parents or representatives of minors will be liable for the acts performed by them under this contract, including any damages caused to third parties, practices of acts considered by law and the provisions of this contract, without prejudice to the liability of the contracting party, if he does not is the father, mother or legal representative of the minor offender.

2. Changes to the conditions of use

Thinking Ahead Unipessoal Lda can update these conditions of use, in order to respond to legal requirements or changes in operation. The user can consult the current conditions of use at any time through the website www.tautau.pt.

If a contractual relationship has already been established between Thinking Ahead Unipessoal Lda and the user, the changed conditions of use are only valid if Thinking Ahead Unipessoal Lda has informed the user of the change, if the user has not objected in writing or in form text the validity of the changed conditions of use within 6 weeks, and if the user has been informed of the legal consequences if he does not object.

 3. Ownership of the domain store.tautau.pt

The website Loja.tautau.pt is registered under the “Regulation of the registration of PT domains/subdomains”. The website Loja.tautau.pt is owned by Thinking Ahead Unipessoal Lda, headquartered at Rua Fernandes Costa 61, 3070-323 Mira, Portugal, legal person no. 513 474 226.

 4. Purpose

On the website Loja.tautau.pt products in the area of ​​information and communication technologies are sold. The products sold on the website Loja.tautau.pt are sold directly by the company that owns the domain and identified above. Products sold by store.tautau.pt are subject to the conditions of use indicated below. The images of the products available on the website try to faithfully reproduce each product, however they may not correspond to the product actually delivered. The conditions of use of the website store.tautau.pt are accepted by placing a checkmark in the button “terms and conditions of use” during the purchase process.

5. Data Use and Privacy

 Thinking Ahead Unipessoal Ltd does not automatically collect any type of personal information from users, who may browse the website without providing any kind of personal information, remaining anonymous during their visit. However, Thinking Ahead Unipessoal Lda may collect information that is not of a personal nature and intended to optimize navigation on the website. The personal information voluntarily provided by the user when registering, purchasing products or services and filling out any form on the website, is for the exclusive information of Thinking Ahead Unipessoal Lda and its partners, and will not be disclosed to third parties without the prior consent of its holder.

Personal data collected through the website are absolutely confidential and used exclusively by this entity to know the identification and preference of its customers, and automatically processed in accordance with current legislation. This information may be used, among other things, to process the online purchase, customize the website, investigate the type of use the user makes of the website, and also to gauge the type of advertising on the website.

Thinking Ahead Unipessoal Lda grants the holders of the data collected the right to access, rectify, remove, limit the processing and portability, simply by accessing the registration field and making the changes they deem necessary, or contact Thinking Ahead Unipessoal Lda. The information or data provided by the user will be treated in accordance with the provisions of the Privacy and Cookies Policy.

 6. User Conduct Policy

For the purposes of accessing the personal account, the user must guarantee the confidentiality of their access data, in order to prevent their misuse by third parties. By using our website and/or making purchases through it, you are committing to:

- Use it only for real consultations or purchases. In case of doubt about false or fraudulent purchases, Thinking Ahead Unipessoal Lda will contact the user and may cancel the order(s) and inform the competent judicial authorities;

- Provide us with your correct email address, postal address and/or other contact details. You also consent to the use of the information provided to contact you. If you do not provide us with all the necessary information, we will not be able to follow up on your order.

By creating an account or making an online purchase through this website, the user declares that he is over 18 years of age and has the legal capacity to enter into contracts and make payments. The user is responsible for the accuracy and veracity of the data communicated to Thinking Ahead Unipessoal Ltd. In case of non-compliance with these General Conditions or improper use of the website, Thinking Ahead Unipessoal Ltd reserves the right to block or cancel the user's registration.

7. Online Security Policy

The website Loja.tautau.pt is equipped with security systems in order to guarantee the protection of the data entered by users, as well as to prevent unauthorized access to them, their improper use, their disclosure, loss or destruction. It is, however, the user's responsibility to ensure that access to the website is carried out on a secure device, whose operating system is properly updated and protected against malicious software or computer viruses. The user is solely responsible for ensuring their protection and security when accessing the website. In this sense, it is recommended that you always take the following safety recommendations into account:

 Do not use computers or other public devices to enter personal data such as credit card numbers;

- Safeguard the confidentiality of your personal data;

- Don't lose or forget your access codes and password;

- When completing an access to your personal area, always end the session;

- Always use an updated antivirus on your device;

- Make sure your operating system is up to date;

- Make sure your browser is up to date;

- Use an enabled firewall: having a firewall installed and enabled blocks some external access attempts to the computer, making it less vulnerable.

8. Product and service information

The data, prices and specifications on this website are presented for information purposes only, Thinking Ahead Unipessoal Lda reserves the right to modify at any time, and without prior notice, the information and commercial offer presented on: products, prices and campaigns promotional products, commercial conditions and services. The published prices are valid for purchases made on this website, and whose delivery takes place in Mainland Portugal or in the Autonomous Regions of Madeira and the Azores, except for computer or typographical errors. The price displayed by the user at the time of online purchase will be the price charged in the phase payment of the same.

The stock information provided on each item is regularly updated, but is merely indicative, so there may be a gap between the information presented online and the actual stock available. All promotional campaigns have limited stock and stockouts or changes in the value of targeted items can happen without prior notice.

Thinking Ahead Unipessoal Lda makes the necessary efforts so that the information presented is free from errors, namely regarding the characteristics of the products and their respective prices, stocks and photographs. However, Thinking Ahead Unipessoal Ltd is not responsible for the accuracy or completeness of any information provided on the website. In case of doubt or clarification, the user can contact any Thinking Ahead Unipessoal Lda through one of the available means of contact. The prices in force at store.tautau.pt are valid except for typographical errors or stock breaks and in case of typographical error, store.tautau.pt reserves the right not to send the order, if the user does not agree with the correction of price. Thinking Ahead Unipessoal Lda will reverse the amount paid by the user for an IBAN to be indicated by the user.

9. Procedure for purchasing products

On the home page, each user chooses and clicks on the desired product. Then choose the desired amount of product. Then click on the “add” button. At that time, the user confirms the purchased products and, agreeing with them, will end the purchase by clicking on “view cart” or “finalize”.

If the user is not already using the website as a registered user and with the respective login, he must register indicating his name and email address, telephone, password, address and other required data, in particular those necessary for the issue of the respective purchase invoice. Once registered, the user must indicate the delivery address of the product. Then, the user must confirm the overall value of the product, which will already include delivery costs, fees if any and choose the method of payment (Bank Transfer, ATM or any other available), at which time they will agree with the terms and conditions by placing a checkmark in the “I have read and accepted: Terms and Conditions” checkbox.

After deciding on the payment method, the user finishes the payment depending on the desired option and will receive an email confirming the purchase of the desired product. The invoice for the purchase will be delivered upon delivery of the purchased products or sent by email, if requested. The contractual proposal of each user is carried out with the confirmation of the conditions of use and at the conclusion of the payment process. The acceptance of the purchase contract by store.tautau.pt is made through confirmation in the form of sending an e-mail confirming the purchase of the product and, in both cases, only after confirmation of your payment.

10. Product Shipping

 The products purchased by the User will be sent to the delivery address defined by the User when completing the relevant form.

The shipment of each product will always be subject to availability of stock. The shipments of products are made by third-party transport companies to Thinking Ahead Unipessoal Lda, being made within reasonable deadlines and in accordance with the possibilities of the transport companies. The delivery of the products takes place at the delivery address defined by the user, at the level of the ground floor. If the user wants to unload in a place other than the ground floor and, or, if some special equipment is needed, it must be requested by the user when ordering and the additional cost is borne by the user. Thinking Ahead Unipessoal Lda is only liable for damages caused during transport if the user makes a reservation, upon receipt of the goods, for any damage in the carrier's delivery record (delivery list or transport guide). Thinking Ahead Unipessoal Ltd will only accept claims for transport damage to the product if the original packaging of the merchandise is provided. In the event of transport damage, the user has a period of 24 hours to file a claim.

The purchase contract for the products will only take place when Loja.tautau.pt can successfully register the user's payment. The sale of the product will not take place if the payment is not successful on the first attempt, for any reason, (in particular: because the indicated account does not exist, it is not covered, because the credit card number is wrong or the credit card has reached its limit).

11. Procedure for revocation

The user may revoke his contractual declaration, without having to indicate the reason, within a period of 14 days, in writing in a registered letter containing all the details of the purchased products and (or) the Invoice-Receipt number. The aforementioned period starts to run after receipt of the product, in accordance with article 6 of Decree-Law No. 446/85, of 25 October (General Contractual Clauses) and articles 10 and 21 of Decree-Law no. 7/2004, of 7 January, as well as our obligations, in accordance with article 27 of the same Decree-Law.

The revocation must be addressed to Thinking Ahead Unipessoal Lda, with the registered office above. In case the user has purchased a product sold by Loja.tautau.pt, and exercises his right of withdrawal, the item must be returned in the same condition at the time of purchase.

The duty to refund payments must be fulfilled within 30 days, which is also the deadline for users to return purchased products. The period for both parties to proceed with the reimbursement of payments or return of the products, due to the revocation operated, starts with the receipt of the revocation declaration made under the conditions indicated above.

12. Defect in product or packaging

If the User detects any defect either in the packaging or in the products purchased, or finds that the goods are not complete, he must make this indication, in writing, to the product's carrier, upon receipt of the goods and, subsequently, within a period of time. more than 24 hours, you must contact Thinking Ahead Unipessoal Lda via e-mail and explain what happened, otherwise it will not accept the return.

 No exchanges or returns of used products, which are damaged or whose packaging is not intact will be accepted. Loja.tautau.pt reserves the right to accept returns that it deems not to comply with the requirements described above, in which case Loja.tautau.pt may only return part of the value of the goods.

13. Conditions for making the sale

The purchase contract for the products will only take place when Loja.tautau.pt can successfully register the user's payment. The sale of the product will not take place if the payment is not successful on the first attempt, for any reason, (in particular: because the indicated account does not exist, it is not covered, because the credit card number is wrong or the credit card has reached its limit).

14. Warranty/Liability - Products and Goods

Under current legislation, all goods purchased at store.tautau.pt enjoy a two-year legal guarantee, which may be higher when the producer or distributor of the article so guarantees. The number of years of warranty may be specified on the product detail page. However, if the information is missing, it must be assumed that it has a 2 year warranty. Except for these cases, purchases made for professional use/company purchases, whose warranty period is 6, 12 or 24 months depending on the brand and product purchased.

In the event that, during the warranty period, the purchased item presents any nonconformity or damage, the user must contact Thinking Ahead Unipessoal Lda, which will inform them of the procedure. If, during the technical verification by Thinking Ahead Unipessoal Lda, it is detected that the reported non-compliance or malfunction is due to improper use by the user, the user will be contacted for an estimate of the repair in question, if possible.

For goods that are outside the legal warranty period, the user can deliver them to the Thinking Ahead Unipessoal Lda store, accompanied by the respective purchase invoice, for the service after-sales service can evaluate it, issue a technical opinion and repair budget. After approval by the user, the asset will be repaired.

15. Website functionality and availability

Loja.tautau.pt reserves the right to change, limit or cancel the website's functionalities at any time, as long as these are not necessary to implement purchase contracts already concluded. Although Loja.tautau.pt strives to provide its service without technical problems, the possibilities of use may be limited and (or) temporarily interrupted, namely due to maintenance work, updates and (or) other problems. Eventually, data loss may occur. Loja.tautau.pt therefore does not assume any guarantee regarding the availability of the service or the absence of technical problems or loss of data, which do not directly concern it.

16. Copyright and Intellectual Property

The website, as well as all its content, is protected under the Intellectual Property Law, in particular by copyright and industrial property. Any total or partial use, reproduction or mention of its contents is totally prohibited, constituting a crime when carried out without the prior authorization of Thinking Ahead Unipessoal Lda.

The use of the website domain or of links directed to it, with abusive purposes and without prior authorization, may be subject to recourse to the competent legal means by Thinking Ahead Unipessoal Lda. Thinking Ahead Unipessoal Lda discards any responsibility for the abusive placement of links to the website on other pages, on the origin of those pages and on the contents contained in them.

The brands and product names used on the website are the property of the respective companies or companies. Any use, whatever the title, of the brands and / or logos and / or any other content available on the website is subject to the express authorization of Thinking Ahead Unipessoal Lda or the holder of intellectual property rights in question.

The creation of links to the website, any framing of the website, and in general any use of an element included herein, is subject to the express prior authorization of Thinking Ahead Unipessoal Lda, which may be revoked at any time. sole discretion. Thinking Ahead Unipessoal Lda reserves the right to (i) request the removal of any link to the website that has not been, or is no longer, authorized and (ii) claim damages in compensation for any damages suffered as a result of this link.

Thus, Loja.tautau.pt reserves all copyright and other rights on the service, as well as on the contents, information, images, videos and published databases. It is, therefore, expressly prohibited to alter, reproduce, publish, transmit to third parties and/or any other use of the protected property, without prior written authorization from Loja.tautau.pt.

17. Partial Invalidity

 If a provision, present or future, of the contract is or remains, in whole or in part, without effect/null or unenforceable for reasons other than those contained in articles 21 and 22 of Decree-Law No. 446/85, the validity of the other provisions of this contract will not be affected, provided that the performance of the contract, considering the regulations that follow, does not represent for a party an obligation that cannot be demanded. The same applies when, after signing the contract, there is a gap that needs to be supplemented. The parties will replace the void, null, non-enforceable provision or the gap that is necessary to supplement with an effective provision that, in its economic legal content, corresponds to the provision declared void, null or unenforceable and the overall purpose of the contract.

18. Order Refusal

 Thinking Ahead Unipessoal Lda will not be responsible to the user or third parties for removing any product or service published in store.tautau.pt or for changing or deleting any information about them. Exceptional circumstances may occur that imply the refusal to process an online order, even after sending the order confirmation. Thinking Ahead Unipessoal Lda reserves the right to refuse an order for several reasons, namely:

    When the product or service is no longer available;

    In case of incorrect price of an item or service;

    When delivery or billing details are incomplete or incorrect;

    In case of impossibility of delivery at the address provided;

    In case of suspected false or fraudulent order;

    When the order has not been paid within a maximum period of 15 days after its creation;

    In case the user is suspected of not complying with the website's conduct policy.

Thinking Ahead Unipessoal Lda reserves the right to inform the user about the refusal of the order in question and propose or request alternative solutions. In the impossibility of a consensual solution or contact with the user, the order will be canceled by Thinking Ahead Unipessoal Lda, with a full refund of the amount paid by the user, to be returned by bank transfer, after the user indicates the IBAN.

19. Forum

These General Terms and Conditions of Use are subject to Portuguese legislation in force at the time. Any conflict or divergence of interpretation will be submitted to the competent Portuguese court. If the user is outside Portugal, Thinking Ahead Unipessoal Lda informs that any legal proceedings must be forwarded to the Portuguese courts. For all issues arising from this Agreement, the parties elect the jurisdiction of the District Court of Coimbra.

 Pursuant to article 18 of Law No. 144/2015, of 8 September, Thinking Ahead Unipessoal Lda informs that, in case of litigation, the consumer has the possibility to resort to Alternative Dispute Resolution entities, in case:

Competent Center for the alternative resolution of consumer disputes:

– CACRC - Coimbra Region Consumer Conflict Arbitration Center

https://cacrc.pt/  Telephone: (+351) 239 821 690

20. Omissions

In all that is omitted in these General Terms and Conditions, the legislation in force applicable to specific cases will apply.